Service Notice: Microsoft 365 Disruption

Updated 15:00 (ITC) Microsoft 365 Service Update

Microsoft is reporting continued recovery across its affected Microsoft 365 infrastructure, with encouraging improvements in Europe and North America and Japan remaining comparatively stable.

While availability and email delivery continue to improve, some users may still experience intermittent issues as recovery work progresses and email backlogs are cleared.

Importantly, Microsoft has stated that there is currently no evidence of malicious activity associated with the incident.

Ekco continues to actively monitor the situation and the associated impact.

Microsoft 365 Service Update

Microsoft is currently experiencing a widespread service disruption affecting Exchange Online and other Microsoft 365 services.

This may affect communications with Ekco, including delays in sending or receiving email. Some Microsoft Teams functionality, particularly calendar integration and meeting scheduling, may also be affected.

How to contact Ekco

If you require urgent assistance, please use your usual Ekco service desk portal rather than relying on email.

Service desk portals:

• Ekco Security – Ireland – https://ekco-ie.myportallogin.com/
• Ekco Cloud & Security – UK – https://connect.ek.co
• Ekco MSP – UK & Ireland – https://clientaccess.ek.co
• Ekco BV – Netherlands – https://klantportaal.ek.co

If you are unable to access your service desk portal, please use your established emergency support telephone number.

Please Note: As this is a Microsoft-wide service disruption, there is no need to raise a support ticket for issues directly related to the outage. We are aware of the situation and are monitoring Microsoft’s recovery progress. Please continue to report any unrelated service issues through your usual support channels above.

Service status

Microsoft is providing updates on its public service status page.

Ekco continues to monitor the situation and assess any impact on our operations and customer services. We will update this notice as further information becomes available.

Thank you for your patience.