Cookie policy
Our website uses cookies to distinguish you from other users of our website. This helps us
to provide you with a good experience when you browse our website and also allows us to
improve our site.
We may update this Cookie Policy from time to time. Please review the “Last Updated” note
at the bottom of this page. Changes in this Cookie Policy will be effective from the date
that it is available on our website.
1. What are cookies?
Cookies are small pieces of information, stored in simple text files, placed on your
computer or internet enabled device by a website. Typically, cookies are used to ease
navigation through the website. Cookies can be read by the website on your subsequent
visits. In addition, the information stored in a cookie may relate to your browsing habits
on the web page, or a unique identification number so that the website can remember you on
your return visit.
We use first party and third-party cookies to make our website easier to use and to
support its functionality. Cookies also provide us with information on how our website is
used so that we can ensure it is up to date, relevant and as error free as possible.
By using our website, you are agreeing to our use of strictly necessary cookies and any
other cookies you agree to on our cookie notice. Where use of this website results in
Personal Information being collected through cookies, Ekco’s Privacy Policy applies
alongside this Policy.
2. User Rights
Strictly necessary cookies are always on, but you can accept or reject the other types of
cookies on our website. If you choose not to accept all cookies, your experience of our
website will be affected by this, and you may not be able to access certain services or
functions on the website. You can at any time change or withdraw from the cookie
declaration on our website (see below).
3. Cookie Types
We use the following categories of cookies:
- Basic Operations Cookies: these cookies help make our website usable by enabling
basic functions like page navigation and access to secure areas of the website. The
website cannot function properly without these cookies. - Content Personalisation Cookies: enables Ekco to remember information that
changes the way our websites behave or look, like your preferred language or the region
that you are in. - Site Optimisation Cookies: help Ekco to understand how visitors interact with our
websites by collecting and reporting information anonymously. - Ad Personalisation Cookies: are used to track visitors across our websites. The
intention is to display ads that are relevant and engaging for the individual user and
thereby more valuable for publishers and third-party advertisers.
You can find more information about the individual cookies we use in the table in our
cookie declaration.
| Cookie Name | Purpose | Will be stored for | Learn more |
|---|---|---|---|
| Google Tag Manager | Google Tag Manager (also known as GTM) is an “online tool” that allows us to implement and manage various marketing and analytics tags on our website. |
2 years | For more information, read Google’s overview of data privacy and protection. |
| Google Analytics | These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors came from, and which pages they visited. |
2 years | For more information, read Google’s overview of data privacy and protection. |
| Hubspot | We use HubSpot to store your data for the purpose of performing marketing tasks. | 13 months | For more information, please read Hubspot’s Privacy Policy. |
| Mailchimp | We use MailChimp to manage our newsletter and other email lists. The messages we send through MailChimp do not use third-party tracking, except in MailChimp’s own analytics, which can indicate how many subscribers open a message or click on the links in the message. |
Indefinite – until the recipient of the email deletes the email. | For more information, please read MailChimp’s privacy policy. |
| Facebook Pixel | These cookies are placed by Facebook. It allows us to measure, optimize and create audiences for advertising campaigns offered on Facebook. In particular, it allows us to see how our users move between devices when visiting our website and Facebook. This helps us to ensure that our Facebook advertising is seen by our users who are most likely to be interested in such advertising, by analysing what content a user has viewed on our website and what content a user has interacted with. |
3 months if the ‘keep me logged in’ option is disabled. 2 years if the ‘keep me logged in’ option is enabled. |
For more information, please read Facebook’s Privacy Policy |
| LinkedIn Insight Tag | These cookies are placed by LinkedIn. It allows us to measure, optimize, and create audiences for advertising campaigns offered on LinkedIn. In particular, it allows us to see how our users move between devices when visiting our website and LinkedIn. This helps us to ensure that our LinkedIn advertising is seen by our users who are most likely to be interested in such advertising, by analysing what content a user has viewed on our website and what content a user has interacted with. |
3 months | For more information, please read LinkedIn’s Privacy Policy |
| Embed/v3/counters.gif | This Cookie is set by HubSpot. It collects information about user preferences and/or interaction with web campaign content – This is used on the CRM campaign platform used by website owners for promoting events or products. |
Session | For more information, see: https://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser |
| hubspotutk | This cookie keeps track of a visitor’s identity. It is passed to the marketing platform HubSpot when submitting forms and is used in de-duplicating contacts. |
1 year | For more information, see: https://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser |
| __hstc | This is the main cookie for tracking visitors. It contains the domain, utk, the first timestamp (first visit), the last timestamp (last visit), the current timestamp (this visit), and the session number (incremented for each subsequent session). |
13 months | For more information, please read HubSpot’s Privacy Policy |
| __hssc | This cookie keeps track of the sessions. This is used to determine if HubSpot needs to increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and the timestamp for starting the session. |
30 minutes | For more information, please read HubSpot’s Privacy Policy |
| __hssrc | When HubSpot modifies the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. |
Until the end of the session | For more information, please read HubSpot’s Privacy Policy |
| messagesUtk | This cookie is used to recognize visitors who chat with us through the messaging tool. If we chat with a visitor who later returns to the website in the same cookie browser, the messaging tool will load his or her conversation history. |
13 months | For more information, please read HubSpot’s Privacy Policy |
| __hs_opt_out | This is an essential/necessary cookie that does not require consent. This cookie is used to remember that the visitor will not be asked to accept cookies again. |
13 months | For more information, please read HubSpot’s Privacy Policy |
| __hs_do_not_track | This is an essential/necessary cookie that does not require consent. This cookie can be set to prevent the tracking code from sending information to HubSpot. It still allows anonymized information to be sent to HubSpot. |
13 months | For more information, please read HubSpot’s Privacy Policy |
| hs_ab_test | This is an essential/necessary cookie that does not require consent. This cookie is used to consistently show visitors the same version of the landing page that they have seen before. |
End of the session | For more information, please read HubSpot’s Privacy Policy |
| hs-messages-is-open | This is an essential/necessary cookie that does not require consent. This cookie is used to determine and store whether the chat widget is open for future visits. It re-sets the widget to close it after 30 minutes of inactivity. |
30 minutes | For more information, please read HubSpot’s Privacy Policy |
| hs-messages-disguise-welcome-message | This is an essential/necessary cookie that does not require consent. This cookie is used to prevent the welcome message from appearing one day after it has been deleted. |
1 day | For more information, please read HubSpot’s Privacy Policy |
| __hsmem | This is an essential/necessary cookie that does not require consent. This cookie is set when visitors log in to a HubSpot-hosted site. |
1 year | For more information, please read HubSpot’s Privacy Policy |
| TSxxxxxx | TTGT sets an internal security cookie within the inbound converter system to apply elements in the load balancer’s security policy. This cookie is called the master cookie. The master cookie is inserted into HTTP responses to client requests. The main cookie serves the following functions:
|
End of the session | For more information, please read TechTarget’s Cookie Policy |
| SessionUser_{site_id} |
Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track Ensures data from subsequent visits to the same site are attributed to the same |
365 days | For more information, please read the Hotjar Cookie Policy |
| _hjHasCachedUserAttributes | Enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not. |
Session duration | For more information, please read the Hotjar Cookie Policy |
| _hjUserAttributesHash | Enables us to know when any User Attribute has changed and needs to be updated. | 2 minutes duration, extended every 30 seconds. | For more information, please read the Hotjar Cookie Policy |
| _hjUserAttributes | Stores User Attributes sent through the Hotjar Identify API. | No explicit expiration | For more information, please read the Hotjar Cookie Policy |
| hjViewportId | Stores user viewport details such as size and dimensions. | Session duration | For more information, please read the Hotjar Cookie Policy |
| hjActiveViewportIds |
Stores user active viewports IDs. Stores an expirationTimestamp that is used to validate active viewports on script |
For more information, please read the Hotjar Cookie Policy | |
| _hjSession_{site_id} |
Holds current session data. Ensures subsequent requests in the session window are attributed to the same |
30 minutes duration, extended on user activity. | For more information, please read the Hotjar Cookie Policy |
| _hjCookieTest | Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set. Deleted almost immediately after it is created. |
Under 100ms duration, cookie expiration time set to session duration. | For more information, please read the Hotjar Cookie Policy |
| _hjLocalStorageTest |
Checks if the Hotjar Tracking Code can use Local Storage. If it can, a value of 1 is set. Data stored in _hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. |
Under 100ms duration. | For more information, please read the Hotjar Cookie Policy |
| _hjSessionStorageTest | Checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set. Data stored in _hjSessionStorageTest has no expiration time, but it is deleted almost immediately after it is created. |
Under 100ms duration. | For more information, please read the Hotjar Cookie Policy |
| _hjTLDTest | We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails.Enables us to try to determine the most generic cookie path to use, instead of page hostname.It means that cookies can be shared across subdomains (where applicable).After this check, the cookie is removed. |
Session duration. | For more information, please read the Hotjar Cookie Policy |
| hjClosedSurveyInvites |
Set when a user interacts with a Link Survey invitation modal. Ensures the same invite does not reappear if it has already been shown. |
365 days duration. | For more information, please read the Hotjar Cookie Policy |
| _hjDonePolls |
Set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in. |
365 days duration. | For more information, please read the Hotjar Cookie Policy |
| _hjMinimizedPolls |
Set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site. |
365 days duration. | For more information, please read the Hotjar Cookie Policy |
| _hjShownFeedbackMessage |
Set when a user minimizes or completes a Feedback widget. Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show. |
One day duration. | For more information, please read the Hotjar Cookie Policy |
Learn more about who we are, how you can contact us and how we process personal data in
our Privacy Policy.
This policy was last updated on 10th July 2024.
