Service Descriptions

These Service Descriptions are the supporting information to contractual agreements. They are grouped into four sections: Support, Security, Infrastructure and Logistics.

Each Service Description provides further details of Ekco’s standard service offerings. Not every client of Ekco will receive every service detailed within this document; specific details of which services are being delivered to a client can be found within the agreed contract.

These service descriptions (‘Service Description’) are entered into by the client (‘Client’) and Ekco (‘Supplier’) as Identified within the Client contract. By purchasing these Services, the Client agrees to be bound by the terms and conditions associated with that service in addition to the contract Terms.

Ekco also offer bespoke and discrete services that are not detailed within this document.

These service description Terms and conditions, where at conflict, are superseded by any specific contractual agreement Terms.

To request a copy of the Service Descriptions, please contact your account manager