Today’s employees expect an experience that is more like what they are used to as consumers, so they have less patience than ever for confusing, unreliable or fragmented workplace technology systems. When they shift to remote working, those frustrations can increase, raising the possibility that staff could burn out or quit their jobs entirely.
One positive of remote working for employers is that opens up the possibility of recruiting the best people for the job, wherever they are in the world. However, competition for the top talent will mean that employee experience will be a factor in attracting the best candidates. It is impossible to deliver a class-leading employee experience without understanding that technology problems are really people problems.