As offices closed, we saw an immediate need for employees to access IT systems from home. Laptops were selling out everywhere and IT departments were frantically setting up remote access for staff. We were finding quick ways for employees to continue working so that businesses could stay open.
Solutions were implemented very quickly during the react phase and so didn't often follow best practice.
We are now firmly in the next phase – referred to as the respond phase – where IT departments are dealing with the consequences of the react phase. In short, trying to improve the situation we’re in and build solutions fit for the future.
As Stephen puts it, “having overstretched the capabilities of our technology, we are now facing security concerns. Last year saw a 357% increase in ransomware attacks alone. But it’s not just security issues that we’re seeing. The rapid deployment of the home PC setup has, in many cases, led to poor end-user and customer experiences.”
Stephen reeled off how he had got frustrated purchasing products online and eventually giving up because of an inefficient IT setup. Ultimately, poor user experiences are losing businesses money.
What’s clear is that IT strategies have deviated from their original course, but for clever IT providers, this creates an opportunity for those that can meet the market’s changing needs.
A recent survey of IT leaders carried out by Ekco shows how businesses have adapted already and how they see the workplace changing.