Building a Plan for the Future
Where possible, it makes sense to encourage users to maximise tools your organisation already has, that they may not know about, instead of adding new services.
If your business already subscribes to Microsoft 365 or Google Workspace, for instance, you can steer them towards OneDrive/Google Drive if they suggest using Dropbox. With M365 in particular, there is a whole ecosystem of tools that many users don't know exist. You can then use a specialist service like Ekco Office 365 Backup to provide true recovery equivalent to those you use in your data centre.
Other applications may not be so easy to backup. For example, Marketers’ favourite Hubspot does not offer any simple backup method – nor are there any viable third-party solutions at present. Instead, you will need to script a manual data export that downloads data to a local system for backup.
As the risk of SaaS data loss becomes more publicised and cloud offerings continue to mature, we expect to see a move towards APIs for backing up data. For example, Asigra will begin providing backup solutions for third-party applications in the future, so there is movement in the market to solve this challenge.
This will allow SaaS providers to continue with the Shared Responsibility Model while providing subscribers with a viable way to extract and backup data according to their preferences and compliance requirements.
To learn more about backing up data in popular SaaS platforms like Microsoft Office 365, Salesforce and Google Workspace, please get in touch.