UEM enables IT to manage, secure and deploy resources and applications on any device from a single console. Instead of provisioning PCs by
establishing staging servers
relying on complex and heavy PC Lifecycle Management (PCLM) infrastructures
Being limited to pre-configured standards.
Organisations can use UEM tools to securely enrol any device—such as a Windows 10, macOS or Chrome laptop—and reliably deliver applications, data and personalised settings to it. This includes user’s personal devices as part of a bring-your-own (BYO) programme.
The advantage of lightweight management is that it remains simple even when the environment evolves quickly. For instance, when managing mobile devices with UEM, one IT staff person can typically support 2,000–5,000 users, despite fast refresh cycles of 18–24 months for devices and platforms. By applying a lightweight approach to PC management, similar benefits can be obtained.
Because traditional PC management processes are highly entrenched in EUC teams and the skillsets of IT practitioners, many organisations are reluctant to face the possible disruption caused by modernisation. But over time, these older processes will become a barrier in effectively managing the modern workplace.
Instead of a “take it or leave it” approach, which is common in many organisations that use imaged PCs, provisioning can be based on a user’s specific needs and requirements. An individual’s profile (rather than a device’s profile) determines which applications and services are delivered. As a result, organisations can fit technology to user workflows and requirements in a more dynamic and agile way. UEM overcomes the rigidity of traditional tools and processes in several ways...
Device and Platform Choice
Employees want a greater choice in how they work, and PCLM tools, coupled with traditional processes, present a roadblock in enabling employees to use personal devices for work. Managing PCs through standard system images and hardware is an obstacle to adopting a greater diversity of device types, form factors and platforms because each system introduced substantially increases the work required to manage the PC environment.
Unified endpoint management works across multiple platforms, enabling you to configure, control and monitor a wide range of devices from a single management console. Because configuration processes can be predicated on user-based policies rather than on the underlying hardware configuration, organisations can enable different device ownership models, ensuring that policies follow users on any device.
Anticipating that workers will expect a mix of remote and office-based working, OS updates, application delivery and device security need to be provided in ways that are independent of location and network.
Traditional PC management processes, especially those related to patching and application management, are increasingly out of sync with evolving employee work styles. They are designed to manage devices on the corporate domain and network and are tied to traditional network architectures.
A modern management framework based on UEM overcomes these limitations by keeping all endpoints (whether in the office or elsewhere), up-to-date and compliant with corporate policies. New processes can be established to onboard, distribute applications, give secure access to corporate resources, and monitor and support a remote workforce.
OS and Application Management
Traditional management processes were designed to evolve through major feature releases every 3 to 5 years, but modern operating systems evolve through smaller, more frequent updates to target a specific issue. According to industry experts, the work required to absorb frequent OS updates using traditional PC management processes and to test and pilot applications against new releases increases management costs. Under a modern management model, not only is the cost of absorbing OS updates lower but support, administration and deployment also present less overhead.
Indirect costs, or the lost productivity due to downtime and the time spent by users trying to resolve their own issues, are also reduced because devices running dynamic operating systems and their associated applications are generally more reliable. Just as a user might start watching Netflix on a TV but then switch to an iPad, PCs can increasingly be considered appliances. Users can quickly swap devices when facing an issue, so downtime and lost productivity is minimised.